Frequently Asked Questions
Can I fit my mobility scooter inside an elevator in my hotel?
This obviously depends on the inside length of the elevator. Our small scooters will generally fit inside an average elevator, the medium and large most often not.
Where can I park my mobility scooter at night to charge the battery?
Most hotels on the Costa Almeria will allow mobility scooters to be parked downstairs in the lobby to charge the battery over night. (you don’t have to pay to charge your scooter).
Do I need to pay a deposit to receive my mobility aid?
We take a deposit, we respectfully ask you to take care of the mobility product and return it in the same condition as received. For any severe damage caused to the product OR theft, there WILL be a cost depending on the severity.
What if I order the wrong mobility aid and need to change it?
If when you receive your mobility aid you the realize you have ordered the wrong one, we simply take it away and redeliver the correct product BUT with the repeated delivery charge.
What happens if my mobility scooter breaks down during my holiday?
First of all call us on our 7 days a week phone line that will be provided. We will either talk you through a few steps to troubleshoot and solve the problem, or we will arrange to collect and simply swap your mobility scooter for a replacement.
Will I be charged for a ‘call out’ if my mobility scooter breaks down.
There will be a fee to pay ONLY if the ‘problem’ is a USER ERROR. For example the battery was not charged before use. A puncture. A misuse of the recommended manner. The fee will be the same amount as the already paid ‘delivery’ fee
What’s the travel range on a full battery charge?
The smaller travel mobility scooters tend to have a range of 8-10 miles on new batteries. Some of the bigger mobility scooters can have a travel range of 45 miles. Its very important to consider your desired travel range when selecting your mobility scooter.
Is there a maximum weight that a mobility scooter can carry?
Each weight limit depends on the model of the scooter. Generally though small travel scooters carry approx 90-110kg, mid size mobility scooters carry approx up to 140kg, and the larger mobility scooters can carry up 180kg
